Environmental Management System Implementation
Developed extensive training materials and conducted more than 50 end user training sessions to ensure seamless transition and adoption of the new tool. Developed and executed clear communication strategy to ensure relevance and clarity with adequate stakeholder involvement.
OCM Services for multiple Customer Programs
Conducted change management assessments, prepared risk mitigation tactics, created plans to manage anticipated resistance, developed change management sessions and training programs, prepared stakeholder management communications, and led business and system process review and documentation efforts for future state.
CIS migration initiative
As part of modernization efforts for customer privacy (consent to share), created an overall training plan, conducted training for 100+ end users, and created comprehensive user manuals for internal and external users.
