Meter to Cash Optimization
Supported various initiatives for our clients involving Device Management, Regulatory and Rates, Consumption Management, and Complex Billing.
Customer Engagement & Transformation
Responsible for project coordination and Scrum Master roles to implement a new Web Portal, Contact Center of the Future with SAP C4C Integration, and AI-enabled functionality.
Advanced Payment Processing
Led the strategy, planning, and coordination across multiple stakeholder groups to ensure successful delivery of an enterprise-wide transformation of payment processing to more modern platforms, allowing for a diverse set of payment channels for customers to be able to pay quickly and effectively (such as web, guest pay, IVR, and mobile).
From defining business and technical requirements to managing testing and deployment execution, enhanced payment capabilities were delivered that improved the customer experience and positioned the utility for continued digital innovation.
