Professional Services

Developed a test strategy involving the right tools to use, how to structure the teams, standardizing test processes, supporting test schedules, and coordinating the successful execution of the test plan and strategy.

Developed extensive test management for new mobile workforce management system and related automated solutions. Provided test strategy, created test cases, scripts and conducted end to end testing of application and mobile products for a Field Service Delivery program for electric and gas consumers.

Overall Test Manager for a large scale CIS replacement to SAP S/4 HANA. Led all planning and mobilization activities including setting up a TMO, developing an overall test strategy, creating resource plans, off-shore resource coordination, implementing test automation, and providing seamless integration with a larger implementation team. Established best practices and a support model for multi geographical test organizations.

Developed a delivery center, maintaining a diverse set of cost-effective testing resources to provide test support for test script creation, functional testing and User Acceptance Testing (UAT), regression and integration testing, test automation, and other ancillary services.

Led extensive testing efforts for functional, end-to- end, and User Acceptance Testing (UAT) for multiple modules in a new Enablon EMS system. Ensured quality and stability of the base product and its enhanced configurations for optimal user experience and adoption.

Provided complete support in utility’s migration of Emergency Operations Center (EOC) automation and dashboard initiatives to Amazon Web Services (AWS), including developing functionality within the AWS platform. Also managed the Administration module for the EOC migration and provided post implementation support for bugs, triage, and enhancements.

Conducted high-level initial assessment on feasibility of implementing AI to improving billing operations, including smart chat-bots to assist CSRs in handling billing issues, targeting data extracts to facilitate billing exception management including high bill issues, and developing online self-service tools for customers to use in rate comparison.

Provided a range of strategic services over 2.5 years to assist customer with their replacement of a wholesale power billing system and integrated meter data management system.

• Phase 1: Options analysis for replacement.
• Phase 2: Production of an extensive RFP that included software, contractual, legal, and project implementation requirements.
• Phase 3: Generation of a vendor evaluation model and scoring matrix.
• Phase 4: PM for the implementation, ensuring that the vendor was meeting functionality and schedule requirements, that the SOW and deliverables were being met, and that the project communications and stakeholders were effectively managed.

Developed a long-term strategy required for full deployment of Smart Metering in service territory; generated functional and technical requirements for AMI/MDM Solution, created a multi-phase implementation plan and solution architecture, and generated integration architecture outlying key integration points and data flows.

Analyzed internal and external options and presented findings to stakeholders and multiple departments. Subsequently, developed a comprehensive plan for an online identity validation solution ensuring roles and responsibilities are clear, risks are mitigated, and regulatory and legal impacts are minimized.

Advisory services centered around process implementation and business transformation for legal, compliance and data governance purposes. Led requirements gathering, QA & Production Testing, and inventory of enterprise consumer data to ensure compliance with state mandated regulations.

Developed a strategic roadmap for Enterprise Safety applications; roadmap provided both technical and landscapes around EHSM (Enterprise Health & Safety Management system) and supporting applications; delivered a future state strategy and phased implementation timeline.

Analyzed and assessed vendor’s software development life cycle (SDLC) and made recommendations for improvement and optimization. Documented optimal processes for software releases, patches, bug fixes, and enhanced functionality requests; assessed SDLC operations, evaluated gaps between vendor and industry best practices to produce a Capabilities Maturity Model (CMM), and recommended strategy to address gaps.

Conducted change management assessments, prepared risk mitigation tactics, created plans to manage anticipated resistance, developed change management sessions and training programs, prepared stakeholder management communications, and led business and system process review and documentation efforts for future state.

As part of modernization efforts for customer privacy (consent to share), created an overall training plan, conducted training for 100+ end users, and created comprehensive user manuals for internal and external users.